EXCHANGE & RETURN POLICY

At Colish, we take great care in preparing and packing every order. Due to the nature of our products, we do not offer returns or exchanges once an order has been delivered.

Returns & Exchanges

Products cannot be returned or exchanged if they have been opened, used, tested, or damaged after delivery.

For hygiene and safety reasons, fragrances, candles, personal care products, and home fragrance items are not eligible for return or exchange.
Online orders cannot be exchanged at retail.

Damaged or Incorrect Items

If you receive a damaged, leaked, or incorrect product, please contact us within 24 hours of delivery with:

Your order number
Clear pictures/videos of the product
Pictures of the packaging
A brief description of the issue

Once reviewed, our team will guide you with the next steps.

Eligibility

A replacement or exchange will only be considered if:

The product was received damaged or defective
The wrong item was delivered
The issue is reported within 24 hours of delivery
The product is unused and in its original packaging

Non-Eligible Items

We cannot accept claims for:

Change of mind
Personal fragrance preference
Products damaged after delivery
Used, opened, or tested products
Orders reported after 24 hours of delivery

Refunds

Colish does not offer cash refunds. In eligible cases, we may offer a replacement, exchange, or store credit at our discretion.

Important Note

Scent preferences are personal, and fragrances may smell different on each individual due to skin chemistry. We recommend trying samples or smaller sizes before purchasing full-size products.